Support and IT organizations using IPL Service Management can integrate BeyondTrust Remote Support to shorten call handling times, eliminate site visits, and improve service levels. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.

IPL's IT Service Management (ITSM) solution includes eleven ITIL certified processes, including Incident, Request, Problem, Change Management and Knowledge Management. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.

IPL HR Service Management (HRSM) capabilities are fully integrated with IPL’s no-code automation platform and our IT Service Management solution—so you can use the tools already in place to help your company’s HR team make the move to advanced service delivery. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.

The intention of the IT Asset Lifecycle mApp is to manage the complete lifecycle of configuration items, inventory, and other enterprise assets from beginning to end. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.

IPL offers a free Microsoft Teams Integration mApp® that enables strong collaboration between CSM and Microsoft Teams. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.

This video demos the MSP mApp, which will allow you to schedule onsite work, organize your contracts, and track time against Incidents and Service Requests.

IPL's Remote Employee Management mApp® Solution efficiently manages the transition of employees from the office to remote work. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.

IPL® Asset Management is a Software Asset Management (SAM) tool built for organizations that want to reduce software license spending, IT overhead, and software audit risk. It allows you to consolidate your hardware and software license, usage, and inventory data to seamlessly track and manage IT investments—and abandon Excel spreadsheets. The IT Asset Management (ITAM) mApp integrates seamlessly with IPL ITSM, populating the IPL CMDB with IT asset data. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.

IPL leverages adaptive design to provide a unique and tailored mobile experience to customers. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.

IPL Webhooks provides a demonstration of how IPL uses webhooks to integrate with DataDog. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.