Support and IT organizations using IPL Service Management can integrate BeyondTrust Remote Support to shorten call handling times, eliminate site visits, and improve service levels. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.

This Infographic offers more detail about collaboration using CSM V10.

This OneSheet offers an overview of the benefits of CSM V10.

This fun interactive Game-based Assessment builds on your understanding of the benefits of the CSM V10 release. This bicycle race will take you through challenges to test your V10 knowledge and see if you have what it takes to win the race!

IPL's Facilities Service Management Solution utilizes all the same power and features that are available in all modules of the IPL Core Platform. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.

This Quick Tip video, demonstrates how to add a pre-built chart to a Report in the Report Designer.

In this video you will learn how to leverage the powerful Matrix Widget on the Dashboard to show the performance of your technicians.

This Quick Tip video demonstrates how to build a One-Step using the One-Step Designer. The scenario demonstrated shows how to update the country in a Customer Business Object.

IPL HR Service Management (HRSM) capabilities are fully integrated with IPL’s no-code automation platform and our IT Service Management solution—so you can use the tools already in place to help your company’s HR team make the move to advanced service delivery. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.

In this Quick Tip video, you will learn how to leverage the powerful search tool in CSM to create, edit and store searches for multiple purposes. You will also learn about the best way to organize your search to streamline performance.

Manage Service Providers can leverage IPL Service Management in their organizations to provide outstanding service to their customers. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.

This video demos the MSP mApp, which will allow you to schedule onsite work, organize your contracts, and track time against Incidents and Service Requests.

IPL's Remote Employee Management mApp® Solution efficiently manages the transition of employees from the office to remote work. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.

IPL® Asset Management is a Software Asset Management (SAM) tool built for organizations that want to reduce software license spending, IT overhead, and software audit risk. It allows you to consolidate your hardware and software license, usage, and inventory data to seamlessly track and manage IT investments—and abandon Excel spreadsheets. The IT Asset Management (ITAM) mApp integrates seamlessly with IPL ITSM, populating the IPL CMDB with IT asset data. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.

IPL leverages adaptive design to provide a unique and tailored mobile experience to customers. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.

IPL Webhooks provides a demonstration of how IPL uses webhooks to integrate with DataDog. ***** To see this content please click on the orange circle with the black arrow to the right under the Learning Nuggets header or click the Add To Journey button above the Learning Nuggets header.

What is CAM? is a high-level overview of IPL Asset Management. This Quick Tip video explores the features of this robust product and will help you understand how it could benefit your organization.

This module presents an overview of the updated features in the 15.2 release of IPL Asset Management.

This module presents an overview of the updated features in the 10.1 release of IPL Service Management.

This module presents an overview of the updated features in the 9.7 release of IPL Service Management.